How often does my product info update?
We fetch your incoming product feed every hour and check for any changes, for example new products or updates to existing products. Any such change will automatically trigger Aimée to reprocess those affected products and channels. Aimée will for example write ad copy and remove backgrounds from images and render new ad images and videos. And lastly regenerate your outgoing channels to ensure that for example price and availability status is updated as soon as possible.
After setting up templates, channels and perhaps tuning some prompts Aimée should be able to take care of most everything automatically from then on. Whenever product information change Aimée will intelligently reprocess them, but always keeping any manual edits you've made intact, and then update outgoing channels as soon as possible.
Why aren't all my products imported?
The plan you are currently subscribed to has a limit on the number of products, catalogs, channels that can be used. For example when you're on a 14 day free trial these numbers are fairly low, but hopefully enough to let you evaluate the platform and decide if you'd like to start using it for your full catalog.
If you run into these limits you'll see some warnings in the app and on the dashboard that tell you about it. And you can visit the Billing page to make adjustments to your subscription.
Why can't my images be retrieved?
Aimée needs to download all your images in order to process them, which is normally done as part of importing your products. If your website or CDN (Content Delivery Network) is blocking scraping you will need to set a custom User-Agent on your catalog and then white-list this User-Agent header in the CDN or website configuration.
Your IT department will be able to help you with this if you run into issues, by showing them this help article.
Go to Catalogs and click on the affected catalog in the list
Expand the advanced settings and add a custom User-Agent. We recommend setting it to this specific value:
Mozilla/5.0 (compatible; Renable/1.0; +https://renable.com)
Send the User-Agent header over to your IT department and ask them to whitelist it in your website or CDN configuration, so that it's allowed to scrape your images.
After the User-Agent has been whitelisted you can verify it by clicking the "..." menu on one of the affected images, and ask Aimée to refetch it as soon as possible. You can reload the page after a few minutes and see that the image has now been downloaded. The rest of your images will automatically be retried, which should usually only take a few hours, but may take up of a week if they have been failing to download very many times.